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Payment, Pricing & Promotions:


Types of Credit and Debit Cards that can be used


You can use following Credit cards and Debit cards for payments on fabGEO.com.


Credit Cards: The following credit cards issued in India can be used for payment:

  • Visa
  • MasterCard
  • International Visa and MasterCard
  • Diners International


Debit Cards: The following debit cards can be used for payment:

  • Visa
  • MasterCard
  • RuPay
  • Maestro Debit cards
  • International Debit Cards.


About CVV and 3-D Secure


All credit and debit card transactions on fabGEO.com require you to enter the CVV number and 3-D secure password to provide you with increased protection while making payments using your card.


CVV:


CVV stands for Card Verification Value and is generally the last three digits of the number present on the back of your card. It's located in or near the area where you sign your card.


When you make payments using credit/ debit card, your card number will be stored on our secure server so that you do not have to enter it every time you make a purchase using the same card. However, we will ask for your CVV number every time you place an order. Your CVV number will not be stored on our server to ensure enhanced security of your transaction.


3-D Secure Password:


3-D secure password is an additional password that you'll be asked to enter after entering your card details on the payments page. You'll be redirected to your bank's website from the payments page, where you'll have to enter the Verified by Visa password for Visa or SecureCode password for MasterCard.


Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will prevent misuse of a lost/ stolen card as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.


Net Banking


You can use your Net Banking account to pay for your fabGEO.com order.

We accept payments for your orders through all National/ International Government and Private Banks.


EMI

EMI is one of the payment methods available on fabGEO.com. It allows you to pay for your orders in easy monthly installments.


About EMI:


EMI as a payment method is only available for customers using credit cards issued by:

  • ICICI Bank
  • HDFC Bank
  • Citibank
  • SBI Card
  • Standard Chartered Bank
  • Kotak Mahindra Bank
  • Axis Bank
  • HSBC Bank


During the checkout phase, if your purchase is eligible for EMI and if you have a credit card from any of the eligible banks mentioned above, you will automatically see the EMI options for each of your eligible cards. 


Using EMI as a Payment Method:


To use EMI Payment:


  • On Select a payment method page, choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details.
  • Once the payment is authorized, your order will be processed and shipped.


Note: The minimum order value to avail the EMI payment option is ₹ 3,000.


For EMI payments, initially, customers will be charged the full amount on their credit card. This will later be converted to an EMI transaction by their bank. This normally takes 5-7 working days.


The following transactions can appear on the credit card bill depending on your billing cycle:

  • Debit entry of the entire product amount.
  • Credit entry of the entire product amount.
  • Debit entry of the EMI amount.


Sometimes, these entries may get split between two statements depending on the transaction date and the customer's billing date. Please contact your card-issuing bank in case 7 working days have elapsed since your purchase and it's not converted to EMI as yet.


Note: 

  1. Orders containing items from multiple sellers can be converted into EMI purchases as long as the total value of the order is above Rs. 3000.
  2. EMI purchases need to be made on a single credit card and cannot be split across multiple cards.
  3. EMI monthly schedules begin from the next card billing statement post the transaction date as determined by your bank.


Unavailability of EMI:


EMI option could be unavailable to you due to any of the following reasons.


  • You don't have a credit card from an eligible bank.
  • Your purchase is below the minimum eligibility value of Rs 3000.
  • Your bank has the discretion to either approve or reject an EMI offer on the basis of your eligibility for a loan. While shopping on fabGEO, if you choose an EMI option, the bank instantaneously decides your eligibility for the loan and either communicates an approval or a rejection decision to fabGEO.com. If rejected, the order will be cancelled on fabGEO.com and you can place a new order using a different payment method. If you are not eligible for an EMI offer, you should approach your bank to understand why and what your alternative options to convert your purchase to an EMI are.


Issues with Payments:


Payments made on fabGEO.com could sometimes fail or remain in a pending stage.


Payments could fail due to the following reasons:

  • You accidentally entered incorrect credit/debit card details like name on the card, card number, CVV, 3D secure PIN and expiry date.
  • The card details you provided are no longer valid or need to be updated.
  • Your bank is going through an outage.
  • You accidentally closed/refreshed the page or pressed backspace while the transaction was being processed by your bank.
  • The connection between fabGEO and your Bank failed due to some technical issues and the transaction couldn't be completed.
  • Your card may be blocked for online transactions.
  • You might be using a card that is not accepted on fabGEO.com currently. 


In any of these cases we'll send you an e-mail to notify you of the payment failure.


You could also receive a payment pending message due to the following reasons:

  • Payment confirmation pending: If you paid for your order using net banking, we may be awaiting the payment confirmation from your bank. This can sometimes take few days. For immediate status, contact your bank.
  • Problem in contacting your bank or credit card: Sometimes we may be unable to contact your bank or card issuer which can cause delay. If so, you will receive an e-mail from us.
  • Incomplete payment: If your initial payment attempt was unsuccessful, your payment might stay in pending stage. In such cases, try to revise the payment when you receive an e-mail from us, so that we can process your order immediately.


Note: If your payment is still processing, you will see a "We haven't received payment confirmation from your bank or credit card yet". In such cases, do not attempt paying a second time unless you're sure that your payment failed. 


Promotions and Deals:


fabGEO.com has many promotions that are ongoing, which have benefits like gift cards, cash back, partner promotions and many other benefits. Some of the periodic promotions that are run include Hot Deals and Cash back promotions.


Hot Deals


Hot Deals is a promotion in which a limited number of discounts are offered on an item for a short period of time.

Hot Deals can be found throughout fabGEO.com, including the Hot Deals page, and are available, one per customer, until either the promotion period for the deal expires or all the available promotional discounts are claimed. Since Hot Deals are time-sensitive, it's important to complete your order as soon as possible.


Cashback Promotions


Website wide promotions are periodically run on fabGEO, that provide a fixed percentage cashback for purchases made using specific credit cards. 


Ordering:


Pricing


Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. 


Prices


All prices are listed in various currencies i.e., Indian Rupees, US Dollars, Great Britain Pounds and Euro etc. Depending on your country’s currency, you can chose and view the items in your currency. "Price", as displayed, is inclusive of all taxes at the appropriate rate. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may vary between the time you place it in your basket and the time you purchase it.


M.R.P.


The M.R.P. displayed for products on our website represents the full retail price listed on the product itself as shared by Manufacturers, Distributors or Sellers. While we attempt to ensure that this information is accurate, there may be cases where M.R.P. of the product delivered is different from the M.R.P. given on the website due to various reasons including time lag in updating prices post changes in M.R.P., product belonging to a different batch or different M.R.P.’s being used by manufacturers in different regions.


About Price Matching

fabGEO.com doesn't offer price matching for any items sold by any seller on our website or other websites.


Shipping & Delivery:


Shipping Speeds and Services


Shipping Speeds and Services for fabGEO fulfilled products vary by the shipping address and weight/volume of the products . 


What are the available shipping speeds and services in India?


  • GEO Express: 2 to 5 Business Days from Order Dispatch by the Seller.
  • GEO Economy: 7 to 10 Business Days from Order Dispatch by the Seller.


Order Delivery to Special Destinations covering Jammu & Kashmir, Assam, North East, Andaman & Nicobar Islands etc. shall take additional 3 to 5 Business Days for both Express and Economy modes.

 

The seller may take additional time to pack and dispatch the item. This time shall be added to the applicable delivery speed. 


How to check which Shipping Speed is available at your pin code for an item fulfilled by fabGEO?


  1. To check the shipping speeds and services availability, choose your country, state and enter your pin code in the Estimate Shipping widget on the product details page. (This widget is placed above the Add to Cart Button as depicted below.
  2. Once the pin code is entered, click the checkbox button.
  3. Eligible Shipping speeds and services will show up along with Shipping charges.


Track Your Package


You can find the tracking information for orders fulfilled by fabGEO in the MyGEO section.


Managing Your Account


Change Your Account Settings:


If you need to make changes to your account information, you can update these from the Settings section in Your Account.


To change account settings:

  1. Go to Change Account Settings
  2. Click Edit next to the account information you'd like to update.
  3. Follow the on-screen instructions and click Save Changes.
  4. Click Done after you've completed all your updates.


If you've forgotten your password, you can reset your password. 


Learn how to edit orders, personal information, e-mail etc. in Your Account.


About Default Address


Default address lets you place an order by skipping "Select a Delivery Address" page.

When you place your first order on fabGEO.com, the shipping address of this order is automatically selected as the Default Address on your account. When you click Buy Now on any product detail page, the Default Address will automatically be chosen as the shipping address for that order.

To change your Default Address, go to Manage Your Address Book


Reset Your Password


If you've forgotten your password, you can reset it by requesting that a personalized "password reset" to be sent to your e-mail address.


To request a password reset:

  1. Go to Forgotten Password.
  2. Follow the on-screen instructions and enter your registered email id.
  3. You will get the new password.


About Problems Signing In


If you're having trouble signing in, you may be entering incorrect account information.

If you're having trouble signing in, here are some things to check:


Clear Your Browser's Cache and Cookies


Your Internet browser's "Help" menu will have instructions for how to clear the cache and cookies.


CAPS Lock and NUM Lock on Your Keyboard


Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.


Incorrect E-mail Address


Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.


Incorrect Password


If you're sure you're using the correct e-mail address or mobile phone number, try to reset your password. 


Security and Privacy


fabGEO.com knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. By visiting fabGEO.com, you are accepting and consenting to the practices described in our Privacy Policy.


How Secure Is Information About Me?


  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology Security Techniques Information Security Management System-Requirements".
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to Sign out when you finish using a shared computer. 


Safe Online Shopping


Security is a priority at fabGEO.com and we make every effort to ensure that our transaction process is safe and that your personal information is secure.


Do Not Share Personal Information


fabGEO.com will never e-mail or call you to ask you to disclose or verify your fabGEO.com password, credit card or bank-account number, or any other personal information. If you are contacted or receive an unsolicited e-mail which asks you any of this information, disregard the request and report the incident to fabGEO.com for investigation.


Always Pay Via fabGEO Marketplace


  • fabGEO.com Marketplace is safe, secure and guaranteed. It provides you with a convenient method of payment and is the only authorised and recognised form of payment on fabGEO.com. You should never pay for a Marketplace item outside of the fabGEO.com site.
  • If you are contacted by a seller requesting payment via another method, you should regard it as fraudulent and must report to fabGEO.com. Items paid for outside fabGEO.com Marketplace are not eligible for protection under the fabGEO.com Safe Buying Guarantee.


Check your Seller's Feedback


Always check a seller's feedback history before you order an item from them. This is the most important indicator of their overall quality and will give you information about the quality of their products, quality of their dispatch and delivery and their willingness to resolve transaction disputes.


Identify False (Spoof or Phishing) E-mails


  • If you receive an e-mail asking you for personal information or directing you to a site other than fabGEO.com, or asking you to pay outside of fabGEO Marketplace, it could be a "spoof" or "phishing" e-mail and should be considered as fraudulent.
  • If you receive an e-mail in a different format i.e. fabGEO-security@hotmail.com, you can be sure that it's fraudulent.
  • Some phishing e-mails contain links to websites that contain the word "fabGEO" somewhere in the URL but will take you to a completely different website. If you hover over the link you often can see the underlying URL which will be in a different format to those linked to within the fabGEO sites.
  • If you click though on a phishing e-mail and are taken to a page looking like "Your Account" or anything that asks you to verify or change your personal details, you should consider it as fraudulent.


Report Phishing E-mails


  • E-mail spoofing@fabgeo.com and attach the e-mail you suspect is fake. By attaching the e-mail we can more easily trace its origins.
  • If you cannot include the e-mail as an attachment, forward it to spoofing@fabgeo.com and include as much of the header information as you can.


Choose a Strong Password


  • Use a different password on fabGEO to what you use on other websites. If you need help remembering your password, write it down and keep it in your purse, wallet, or another secure location.
  • Use at least 8 characters.
  • Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "life7!%" is a much stronger password than "life."
  • Avoid passwords that are easy to guess, such as "secret," "password," "letmein," "fabGEO," or "123456."
  • Avoid using only a dictionary word, your name, e-mail address, or other personal information that can easily be obtained.
  • Passwords are case sensitive. For instance, "LIFE7!%" and "life2!%" are two different passwords. When choosing a password, remember the capitalisation you use, and make sure that the CAPS LOCK key on your keyboard isn't turned on.


Protect your Passwords


  • Keep your passwords private; anybody who knows your password may access your account.
  • Avoid using the same password for multiple online accounts.
  • Always Sign out when you complete an online session on a public computer.
  • Change your password periodically.


Protect Your System


Some phishing e-mails contain attachments and link to websites that try to install malicious software on your computer. Here are some ways you can help protect your system against these types of threats. 


  1. Install anti-virus or anti-malware software from a reputable company. Once it's installed, be sure to run a full scan of your computer regularly. You'll also want to run a full scan if you visit a site through a link in a phishing e-mail or open an unsolicited attachment. Please be aware that that there are many fake anti-malware products out there. Don't install one from a website that tells you your computer is infected, as these warnings may be fake. 
  2. Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure Adobe Flash, Adobe Reader, and Java are all up to date on your computer.
  3. If you've typed a password on a malicious website, change it on the legitimate website immediately. Select strong passwords of eight characters or more that include a variety of letters, numbers, and symbols. 
  4. If you entered your credit card information on a malicious website or replied to an email with that information, immediately contact your credit card company. Many fake e-mail messages ask you to respond with your credit card number or click a link and type it there to "verify your identity." If you did so, your credit card number may have been stolen and we recommend that you contact your credit card company to report it and get a new card issued. Don't forget to update your card on fabGEO.com afterwards.
  5. Never reply to unsolicited messages. Replying to phishing and spam messages only confirms to the sender that they have a valid e-mail address to send more spam and phishing to. If you want to unsubscribe from fabGEO mailings, do so directly through our website instead of clicking a link in an e-mail.


Identifying spoof e-mails


From time to time you might receive e-mails purporting to come from fabGEO.com which do not come from actual fabGEO.com accounts; instead, they are falsified and attempt to convince you to reveal sensitive account information. These false e-mails, also called "spoof e-mails" or "phishing e-mails," look similar to real e-mail. Often these e-mails direct you to a false website that looks similar to an fabGEO.com website, where you might be asked to give your account information and password.


Unfortunately, these false websites can steal your sensitive information; later, this information can be used without your knowledge to commit fraud.


To protect yourself from responding to these e-mails and revealing sensitive or private information, you can follow a few simple rules:


Know what fabGEO.com won't ask for


fabGEO.com will never ask you for the following information in an e-mail communication:

  • Your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above)
  • Your mother's maiden name or other information to identify you (such as your place of birth or your favourite pet's name)
  • Your fabGEO.com password


Review grammatical or typographical errors


Be on the lookout for poor grammar or typographical errors. Many phishing e-mails are translated from other languages or are sent without being proof-read. As a result, these messages can contain bad grammar or typographical errors.


Check the Return Address


While phishers often send forged e-mail to make it look like it comes from fabGEO.com or fabGEO.com, you can frequently determine whether it's authentic by checking the return address. If the "from" line of the e-mail looks like "fabGEO-security@hotmail.com" or "fabGEO-payments@msn.com," or contains the name of another Internet Service Provider (ISP), you can be sure it is a fraudulent e-mail.

Most e-mail clients let you examine the source of the e-mail. Check the e-mail header information to see that the "received from," "reply to," and "return path" for the e-mail comes from. The method you use to check the header information varies depending upon the e-mail client you use.


Check the website address


Some phishers set up spoofed websites that contain the word "fabGEO" somewhere in the URL. Genuine fabGEO websites always end with ".fabGEO.com", that is, "geoseller.fabGEO.com" or "www.fabGEO.com".


We never use a combination such as "security-fabGEO.com" or "fabGEO.com.biz".


Some phishing e-mails include a link that looks as though it will take you to your seller account, but it is really a shortened link to a completely different website. If you hover over the link in your e-mail client, you can sometimes see the underlying, false Web address, either as a popup or as information in the browser status bar.

When in doubt, please contact us.


Server Security


Purchases made on fabGEO.com are safe thanks to our Secure Server. fabGEO assures you that your information is completely protected and your purchases safe.


We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.


Supported Browsers EU


From time to time, there are changes to web standards which means we have to make updates on our end to ensure you continue to have a great shopping experience. Recent changes to SSL standards have led to updates to our sites, which means you will need to upgrade your browser to keep shopping. To install or update a supported browser, please visit any of the browser websites:



Choose a Strong Password


To protect your password, it's important to change it periodically and keep your password private, since anybody who knows your password may access your account.


To choose a strong password:


Use a different password on fabGEO from what you use on other sites. If you need help remembering your password, write it down and place it in your purse, wallet, or another secure location.


Use at least 8 characters. 


Avoid passwords that are easy to guess. These include passwords such as "secret," "password," "fabGEO," or "123456." They also include things like a dictionary word, your name, e-mail address, or other personal information that can easily be obtained.


Tip: Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "life7!%" is a much stronger password than "life".


Note: Passwords are case sensitive. For instance, "LIFE7!%" and "life7!%" are two different passwords. When choosing a password, remember the capitalization you use, and make sure that the CAPS LOCK key on your keyboard is not turned on.


Content Guidelines


Products sold on fabGEO.com must follow our content policy and guidelines, detailed below. Manufacturers or Sellers of products are expected to conduct proper research to ensure that the products created to be sold on fabGEO.com are in compliance with all applicable laws. If fabGEO.com determines that the content of an item is prohibited, we may summarily remove or alter it. fabGEO.com reserves the right to make judgements about whether or not content is appropriate.


Please take a moment to familiarise yourself with some examples of prohibited content:


  • Pornography: Pornography; X-rated movies; home porn; hard-core material, including magazines, that depict graphic sexual acts; amateur porn; sexual aid devices; and "adult-only" novelty items that are primarily sold through adult-only novelty stores and erotic boutiques are not permitted.
  • Offensive Material: What we deem offensive is probably about what you would expect. This includes items such as crime-scene photos or human organs and body parts. fabGEO.com reserves the right to determine the appropriateness of items sold on our site. Also, be aware of cultural differences and sensitivities. Some items may be acceptable in one country, but unacceptable in another. Please keep in mind our global community of customers.
  • Illegal Items: Items sold on the fabGEO.com Web site must adhere to all applicable laws. Some items that may not be sold include any products which may lead to the production of an illegal item or illegal activity.
  • Stolen Goods: If fabGEO.com learns that an item is not the property of the seller, or was obtained through illegal means, we will immediately remove the item from our website.
  • Items that infringe upon an individual's privacy: fabGEO.com holds personal privacy in the highest regard. Therefore, items that infringe upon, or have potential to infringe upon, an individual's privacy are prohibited. Additionally, the sale of marketing lists (bulk e-mail lists, direct-mail marketing lists, etc.) is prohibited.
  • Solutions / Manuals: Manuals or teacher's editions that provide answer keys to student textbook editions are prohibited.
  • Recopied Media: Copies, dubs, duplicates, or transfers of books, music, videos, software, images, etc., are prohibited. Just as you cannot sell a photocopied book without the author's permission, you cannot sell copies or duplicates of videos, music, video games, software, photos, etc. Likewise, you cannot sell transferred media--whether laserdisc to video, CD-ROM to cassette tape, or from the Internet to any digital format, unless explicitly approved by the author.
  • Promotional Media: Movies, CDs, software, books (including advance reading copies and uncorrected proofs), etc., that are produced and distributed for promotional use only are prohibited for sale through fabGEO.com.
  • Video Games: Video games sold through fabGEO.com must be full retail versions. Recopied and transferred video games are prohibited. Mod chips, silver disks, video game emulators, bootdisks, game enhancers, unauthorised video game compilations, and accessories are also prohibited.
  • Software: Only full retail versions of software may be sold through fabGEO.com. Software that has been copied or duplicated in any format is prohibited. Additionally, academic, OEM, back up, fulfilment, promotional, beta (pre-release), unauthorised freeware/shareware, and "softlifted" software versions are prohibited.
  • Movies: Unauthorised copies of movies (VHS, DVD, etc.) may not be sold through fabGEO.com. Also, movies that have been transferred from one format to another (unless done by the proper rights holder) are not permitted. For example, NTSC to Pal and Pal to NTSC conversions are not permitted unless done by the proper rights holder. Unreleased/ pre-released movies, screeners, trailers, unpublished and unauthorised film scripts, electronic press kits, and unauthorised props are prohibited.
  • Television Programs: Unauthorised copies of television programs, including pay-per-view events, are prohibited. Commercially produced and licensed copies of television programs are permitted. Unauthorised television programs and unauthorised copies of programs never broadcast, unauthorised scripts, unauthorised props, and screeners are prohibited.
  • Music: Recopied music in any format is prohibited. Bootlegs, unauthorised live concerts, unauthorised soundboard recordings, unauthorised merchandise, etc., is not permitted.
  • Replicas of Trademarked items: The sale of unauthorised replicas, or pirated, counterfeit, and knockoff merchandise is not permitted.