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1. I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. Return of the product is only available in case the product delivered is defective i.e., Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty).
You can place a Return request within 3 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Once you initiate a return request, wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our Logistics, you can return the item through a third-party courier service. Return fees are borne by fabGEO.
2. How can I cancel my order?
You can cancel your order if payment has not been processed by You.
A cancellation request cannot be made after payment has been processed and confirmed by the Payment Gateway.
fabGEO may also cancel the order, under rare circumstances, including:
i. Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
ii. Incorrect pricing or description of the product
iii. Payment fraud suspicion by our Credit & Fraud Avoidance Department
iv. Incorrect or Incomplete Buyer's Address
v. Non serviceability of Buyer’s address by our courier partners
vi. Non availability of product with the Seller